The Advanced Datto RMM Integration

The integration of Autotask and Datto RMM has been taken to the next level.

• Autotask is now the single system of record for the ticket entity, and many Datto RMM tools are available right from the ticket and device pages.
• Datto RMM device types can be mapped to Autotask products and device types.
• Dashboard tabs for Datto RMM alerts and devices are available to all users.
• Single sign-on and two-factor authentication are available and navigation between Datto RMM and Autotask is seamless.
• Alert rules allow you to define when an alert is repeating or related, and when to close a ticket when its associated alert has cleared. This context is available as a ticket note right in Autotask.
• Mapping of monitors to Autotask issues, sub-issues, queues and work types is much more granular.
• You can easily map new devices to billing contracts.

For more information, refer to:

• Configuring the Datto RMM Integration
• Using Datto RMM and BCDR tools from Autotask
• Datto RMM and BCDR Device insights
• Integration workflows